A Culture of Intelligent Compassion by Dr. Eric Olson

All too often caregivers can create unintended consequences as a result of well-meaning but misguided efforts to be compassionate. This can happen at the bedside, unit, institution, government, and/or national level. How can one be compassionate but also be aware of the consequences of compassion? Dr. Olson has spent close to 25 years working with healthcare providers on developing a culture of “intelligent compassion.” Practically speaking this means intentionally creating a way of working that is both caring but clear in its direction and outcomes.

Balancing behavior in healthcare dilemmas or paradoxes Dr. Eric Olson

This interactive presentation by Dr Eric Olson will present real cases where the concept of intelligent compassion has been used to guide caregiver behavior. The session will also show how culture is driven by behavior that begins with making smarter selections for the right kind of caregivers. Lastly, the presentation discuss how to create a more effective way of balancing healthcare dilemmas or paradoxes. Participants will be able to apply the insights and model of intelligent compassion to the larger issue of creating a culture of health.